Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We offer secure and convenient payment options so checkout is simple and reliable. We accept Apple Pay, Google Pay, Maestro, Mastercard, and Visa. All payments are processed securely to protect your information.
Can I cancel my order?
We begin processing orders as soon as they are placed to ensure efficient handling and delivery. For this reason, orders cannot be cancelled once they have been submitted. Please review your order carefully before completing your purchase.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details. If you do not see it, please check your spam or junk folder. If it is still missing, you can contact us and our team will assist you.
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within Ireland.
How long will it take to receive my order?
Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day.
Order Handling Time: 1–2 business days (Monday to Friday).
Transit Time: 5–9 business days for standard delivery within Ireland.
Do you ship internationally?
Currently, we only ship within Ireland.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order directly.
Returns & Refunds
How can I exchange a product?
We do not offer direct exchanges. If you need a different size or style, you can return the item for a refund and place a new order.
When will I receive my refund after returning a product?
Once we have received and processed your returned item, your refund will be issued to your original payment method within 7 days.
Customer Support
How can I contact customer support?
If you have any questions, please contact us by email at support@averon-dublin.com. For the fastest assistance, please include your order number so our team can quickly locate your order.
Company Information
Store Name: Averon Dublin
Website: averon-dublin.com
Address: 2 Waterford Rd, Crobally Upper, Tramore, Co. Waterford, X91 W861, Ireland
Email: support@averon-dublin.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within one business day.
